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Quality Policy
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REL is
committed to be amongst the most admired & trusted integrated Electric
Supply Utility Companies in the world.
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REL shall
deliver reliable and quality products and services to all customers at
competitive costs, with international standards of customer care - thereby
creating superior value for all stakeholders.
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REL is
committed to comply with requirements and continually improve the
effectiveness of the Quality Management System as per ISO 9001:2000.
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REL shall set
new benchmarks in standards of corporate performance and governance
through the pursuit of operational / environmental and financial
excellence, responsible citizenship, and profitable growth.
Quality Objectives
The quality objectives of REL are to:
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To attain
global best practices and become a world-class utility.
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To provide
uninterrupted, affordable, quality, reliable and clean power, to millions
of customers.
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To achieve
excellence in service, quality, reliability, safety and customer care.
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To earn the
trust and confidence of all customers and stakeholders, exceeding their
expectations, and make the company a respected household name.
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To work with
vigor, dedication and innovation, with total customer satisfaction as the
ultimate goal.
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To
consistently achieve high growth with the highest levels of productivity.
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To be a
technology driven, efficient and financially sound organization.
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To be a
responsible corporate citizen nurturing human values and concern for
society, the environment and nation building.
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To promote a
work culture that fosters individual growth, team spirit and creativity to
overcome challenges and attain goals.
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To encourage
ideas, talent and value systems.
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To uphold the
guiding principles of trust, integrity and transparency in all aspects of
interactions and dealings.
(Anil D.
Ambani)
Chairman & Managing Director
Reliance Energy Limited
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