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ISO Certification
ISO, headquartered at Geneva, stands for International Organisation for
Standardization. ISO is a generic standard and represents a series of
standards in the ISO 9000 architecture - 9001, 9002, 9003 and 9004. There
is also the ISO 10000 architecture. ISO certification is assigned of
products and services. ISO is unique in monitoring the effectiveness of
compliance to set norms. A company has to give evidence and demonstrate
that it is continually following the guidelines prescribed. It also has to
ensure that there are surveillance visits once every six months.
ISO standards are as dynamic as our business conditions and changing
requirements and the need for setting higher and better benchmarks is duly
recognised. Upgradation to ISO 9001 :2000 was done on 21st December 2003.
Quality Management System:
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Reliance Energy has
become the first electric supply utility in the country to establish
an effective and integrated ISO-9001:2000 quality assurance system.
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Reliance Energy has
adopted ISO-9001:2000 quality management system in all the five
divisions of the Company for streamlining and continuous improvement
of customer service and internal operations.
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Using
ISO-9001:2000 as a base, Reliance Energy had developed its own quality system
which goes even beyond the requirements of ISO Standard.
Special features of Reliance Energy quality system are:
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Involvement
of management at all levels with effective creation of policies,
vision, mission, values, goals and support, communicated and
implemented throughout the organisation.
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Emphasis
on customer satisfaction, specifying norms for service delivery to
customer and program for surveying customer preferences.
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Setting
measurable, attainable and verifiable quality goals and performance
indicators by various divisions.
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Training
of senior executives in managing for quality.
The Certification audit for ISO 9002:1994 - quality
system was carried out by BVQI (Bureau Veritas Quality International) in
July 1998 and they were happy to recommend BSES (now Reliance Energy) for certification(14th
July, 1998).
Reliance Energy has been awarded ISO-9001:2000 certificate for:
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Generation,
transmission and distribution of electricity.
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Service
in the field of electrical projects and related construction
activities.
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Computer
services in the field of electricity billing and related applications.
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Finance,
HRD, Secretarial and Investor Service Centre (ISO 9002 certification
in March 2001).
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ISO -
14001 certification for environmental management to Dahanu Thermal
Power Station.
BVQI has issued ISO-9002 certificate to BSES (now Reliance Energy) under
accreditation from German Accreditation Authority (Deutscher
Accreditierung Rat).
ISO- 14001:1996
Dahanu thermal power station is the first and only ISO
14001 certified Indian Power Plant for Environmental Standards. ISO 14001
Certification for DTPS was awarded on 27th March 1999 by BVQI (Bureau
Veritas Quality International)
The Reliance Energy Limited Dahanu Thermal Power Plant has a
proven track record of being environment friendly over the years the plant
has been consistently monitored and found to be operating well below all
the minimum average parameters, stipulated by the MPCB for environmental
safety. Parameters that are based on globally recognised norms.
BVQI has issued ISO 14001:1996 certificate to BSES (now Reliance Energy)
under accreditation from United Kingdom Accreditation Authority (UKAS -
United Kingdom Accreditation Services)
With the competitive advantages of ISO 9002 and ISO
14001 certifications, Reliance Energy will be able to respond effectively to the ever
increasing challenges of customer quality consciousness, emphasizing the
importance of creating high value at low cost.
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