Reliance Energy's vision is to deliver world-class products and services to its customers at competitive costs, with international standards of customer care. Anticipating customer needs and fulfilling them is the center of our business beliefs.

We have taken various initiatives to reach out to our consumers. To list a few

• Fully computerized customer care centers.

• 24 -Hour Toll Free Customer Care Helpline 1 800 200 3030 for any kind of queries and complaints.

• Interactive website www.rel.co.in, wherein you can view all the billing details, with 1 years past consumption, meter history and usage history

• Multiple payment options, which include more than 2000 collection points all over the city at convenient locations,

• Easy payment procedures like ECS, VDS and online bill payment.

Extension of Load

Shifting of Meter

Reduction of Load

Change/Transfer of Name

Change of Category

Faulty Meter

Stop Meter

High consumption

New Connection

Download Form

Extension of Load

The consumer can apply for the extension of  load if his connected load increases. If the total load is less than 25 KW then the estimate is given on priority, else it is given after checking the loading condition of the distribution feeder in that area.

Documents Required along with Duly filled requisition form (form 16.1)

1. Latest paid bill of the applicant.

2. Occupancy documents if applicant is other than existing consumer.

3. Installation test report from licensed electrical contractor.

Shifting of Meter

Shifting of meter is necessitated if the consumer intends to change the service or meter position at his premises. On applying for the above the site is inspected and estimate is given.

Documents Required along with Duly filled requisition form (form 16.1):

1. Copy of latest paid bills.

2. Consent from meter holders.

3. Duly signed Way leave form & Indemnity form.

4. Installation test report from licensed electrical contractor.

Reduction of Load

The consumer can apply for the reduction of his load if there is a decrease in his load requirement.  The site is inspected and accordingly suitable actions are taken like changing of the meter.

Change of Name/ Address - (Documents required)

1. Please submit Requisition form: 16.1 duly filled & signed.

2. Please submit undertaking form with required personal details and photograph affixed.

3. Kindly provide copy of latest electricity bill (of the premises for which you are applying for change of name) duly paid.

4. Pay a Transfer Fees of Rs. 25/- (Single Phase) or Rs. 50/- (Three Phase) and Security Deposit (Equivalent to one month's electricity bill.)

   (All the forms mentioned above are available at all Divisional Customer Care Centre free of cost.)

5. Existing security deposit can be transferred to the new account if the customer can produce the receipt or a No Objection Certificate from the registered customer.

6. The applicant shall always submit the application in person. In case the applicant is unable to submit the application in person, he/she can submit the same through an authorised person duly authorised by a letter of authority (in prescribed format) having a specimen signature of the representative.

7. All NOC’s are to be submitted as per the prescribed format along with the Photo ID of the signatory.

8. Documentary evidence to be submitted.

(Please bring required original documents and one photocopy. After verification at the counter we will retain photocopies of the documents.

Please remember all agreements/sale deed/affidavit should be duly notarized or registered.)

1. Ownership

   1. For Registered Housing/Industrial Societies:

      1. Agreement/purchase/sale deed with the present Registered Consumer OR share certificate of Registered Society.

      2. Latest (not more than 3 Months old) Maintenance Bill in the applicant's name duly certified and stamped by society OR NOC (Duly stamped - No Objection Certificate) from the registered Housing/Industrial Society.

   2. For Unregistered Housing Societies:

      1. Agreement/purchase/sale deed with the present Registered Consumer

      2. No Objection Certificate (NOC) from the present Registered Consumer (in case of builder/developer NOC should be on original letterhead duly stamped). OR latest Maintenance Bill certified and duly stamped from proposed society (not more than 3 months old)

   3. For Ownership/Bungalow Type:

      1. Agreement/purchase/sale deed with the present Registered Consumer.

      2. Property tax receipt in the Applicant's Name (if agreement is more than one year old).

2. Rental

   (Item 1 is mandatory and any one of balance items.)

   1. Latest Rent Receipt Originals for verification (not older than 3 months).

   2. NOC from the landlord in original (along with a photo ID proof of landlord for signature verification)

   3. NOC from the present Registered Consumer in originals (along with a photo ID proof of registered consumer for signature verification)

3. Death of Resident

   1. Death Certificate of Registered Consumer.

   2. Documentary proof of natural succession like Succession Certificate/Probate of will (Originals for verification)/affidavit swearing succession cum NOC from other legal heir other than spouse of Registered Consumer.

   3. Ration Card/Photo Pass/Election Card in the applicant's name.

4. Shacks/Slums

   1. Sale deed/Agreement with registered consumer or allotment letter from Government (stamp paper should be of minimum Rs. 100/- only and notarised. The date of purchase of stamp paper shall not be more than 6 months prior to making the document)

   2. Ration Card/photopass/election card/chawl committee letter.

5. Quarters

   1. Quarters' allotment letter in the applicant's name.

6. For common amenities belonging to registered Co-operative Housing Societies (e.g. Lifts, Water pumps and other common facilities.)

   1. Society's Request on their letterhead (duly stamped and signed by either of the office bearers).

7. LTP II with residential or commercial category/HTP

1. Documentary evidence in support of lawful occupancy.
2. Company's Registration Certificate/Partnership deed.
3. Consent letter from existing consumer agreeing to change of name.
4. NOC from Mumbai Municipal Corporation/Director of Industries/Shops and Establishment's license in applicant's name.
5. Memorandum/Articles of Association in case of modification of name by the same consumer.
6. Test report from Licensed Electrical Contractor

8. For MHADA cases: (Any one of the following items 1 & 2)

1. Allotment letter from MHADA along with MHADA latest maintenance receipt. OR
2. Transfer letter from MHADA along with MHADA latest Maintenance receipt. OR
3. Incase MHADA premises has been formed in to a Registered Society conditions as per 1A would be applicable.

For commercial establishments, Gumasta licensee in applicant’s name or Gumasta application receipt with MCGM acknowledgment is mandatory, except for all commercial establishments having an agreement of sale (Registered and stamp duty paid) between the registered customer and the applicant. Notes:

• Process for disconnected cases will be completed only when billing Starts after reconnection.
• HTP consumers may contact their Key Account Manager or visit Divisional Office.
• Please note that the details of name and address in all the required documents must be same.
• In case of joint ownership, the applicant should produce NOC from co-owners.

(We reserve the right to re-transfer the connection and security deposit to the previous consumer's name in the event of any dispute.)




Change of Category

The consumer has to apply for the change of category if the purpose for which power is being used changes. The premises are inspected and then suitable tariff is applied.

Temporary Supply for Illumination

Documents Required along with duly filled requisition form (form 16.1):

1. NOC from PWD where entry is restricted to ticket holders.

2. Undertaking from applicant & existing consumer for authorizing REL to debit the excess amount if amount of energy consumption exceeds the security deposit paid by the applicant.

3. ECS form & Bank details.

4. Duly signed Way leave form & Indemnity form if cable laying is involved.

5. Consent from service holder in case of tapping connection.

6. Installation test report from licensed electrical contractor.

Faulty Meter

If there is no supply at the consumer premises and on inspection it is found that the meter is faulty, the consumer has to make the necessary payment for the change of meter, which is effected within 24 hours after receipt of payment and during such time direct supply is given for which he is charged.

Stop Meter

If the meter records zero consumption and on inspection is found to be in use, then the meter is changed.

High consumption

If the consumer feels that the recorded consumption is high, he can lodge a complaint either by coming by visiting any of Reliance Energy Customer Care centres (Click Here for details). Or by calling our 24X7 Multilingual PowerHelp line 3030 3030. You can also lodge the complaint through our website.



New Connection

A. Apply for a New Connection

For a new power connection, a prospective consumer approaches our Progress Department. The Progress Department processes the applications received for new connections.

1. Procedure

2. Estimates

B. Documents required for New Connection

Duly filled requisition form (16.1) along with copy of occupancy & other documents specified in the Annexure - 1 applicable to different category of applicants.

List of documents required for getting electric supply for applications under various categories.

1. Residential

2. Commercial

3. Building

4. Industrial

   1. New Industrial Estate

   2. Existing Industrial Estate & Individual Premises

Apply for a New Connection

For a new electric connection, a prospective consumer approaches our Progress Department. The Progress Department processes the applications received for new connections.

For speedy processing of these applications, Reliance Energy Ltd. has divided its supply area of 384 sq kms, into five separate divisions. The Counters for accepting new applications are at:

• Kandivili (North Division)
  369 D,
  S.V. Road,
  Jn. Of Shankar Lane
  Kandivali (W),
  Mumbai-400 067

• MIDC (South Central Division)
  E-4, MIDC,
  Next  to ESIS Hospital,
  Marol,
  Andheri (E),
  Mumbai- 400 093

• Tilak Nagar (East Division)
  Tilak Nagar,
  Road no-3,
  Near Sahakar Cinema,
  Chembur,
  Mumbai- 400 089.

• Santacruz (South Division)
  Ground Floor,
  RNA Corporate Park,
  Near Collector's Office,
  Bandra (East),
  Mumbai 400 051.

• Dindoshi (Central Division)
  Western Express Highway
  Dindoshi,
  Malad (E), Mumbai- 400 097.

Apart from the above, there is a separate cell to service the applications received for New buildings & Industrial Loads/ Motive Power loads.

9. The procedure is as follows:

   1. A Requisition Form (16.1) is available at any of the Divisional Offices free of cost, is to be filled up by the prospective consumer. The form requires details such as the name and address of the premises where the supply is required, the actual load requirement, nearest street light pole number etc.

   2. On submission of the Application Form (duly filled) to the respective Divisional office, a requisition number is given to the applicant. (Each requisition is registered under a serial number of the particular area it comes under.) Status of the application can be obtained on-line, from our website or by contacting the respective Divisional office.

   3. The Area Engineer conducts a site survey and prepares feasibility reports and estimates for release of the electric supply. The Estimate is then sent to the applicant (indicating the charges to be paid for Installation, Security Deposit and the Connection fee.) The Estimates usually fall into 2 categories:

      1. Tapping Estimates: If there is an existing service cable in the area and only a meter is to be fixed in the existing meter cupboard for release of supply, a tapping estimate is prepared.

      2. Service Cable Estimates: If there is no existing cable in the premises and a new service cable has to be laid to release supply, a Service Cable estimate is prepared.

   4. When a service cable estimate is given to the applicant, in addition to the payment of the estimated charges, he has to submit a standard "Way Leave Form", in which he has to take the consent of the owners of the land and the structure through which the cable will be routed to his premises.

   5. Any requisition wherein the load required is more than 25 Killo Watts is referred to the Load Remark/ Planning Department for clearance. Planning Dept checks the load on the existing distribution cables for possible margins and issues the clearance accordingly.

   6. In case of a requisition for supply to premises alongside a public road, where there is no existing distribution system a new distributor is proposed, which is known as DIS (Distribution mains for Improvement of supply). And an estimate, for the laying service cables from the applicant's premises up to the proposed distributor is prepared and sent to the applicant.

   7. Further, where the existing Distributors are loaded, or the applicant's load demand is high and cannot be met from the existing distribution, a substation has to be commissioned and the applicant is also requested to handover plot for substation in his premises.

   8. Once the applicant fulfils all the requirements as specified in the estimate his requisition file is referred to the Service Department for execution. After the job is completed, the applicant has to get the wiring from his premises to the service position done and submit an Installation Test Report from his Licensed Electrical Contractor. The file is then sent to I & C Department (Installation & Consumers) with this report for meter installation.

   9. In case of industrial load applications, similar procedures are followed. However, in Motive Power load cases, the applicant has to submit a valid NOC from appropriate authorities (such as MCGM, Director of Industries etc) for the load applied. If his Industrial activity does not fall under the service industry category, he has to also obtain a separate NOC from the Pollution Control Board.

   Normally, for motive power load cases, if the applicant's demand exceeds 85 kWs he is quoted HT terms ie, the supply is made available to him at 11000 Volts.

   Checklist for New Connection :

   Duly filled requisition form (16.1)along with copy of occupancy & other documents specified in the annexure-1 applicable to different category of applicants.

   .

   

   .

   ANNEXURE-1

   1. Residential

      1. Passport size photograph of the applicant

      2. Ration card

      3. Sale Agreement /Affidavit OR Voter's Identity card / Certified copy of voter list / Photo pass OR NOC from MCGM / Collector / Local Authority OR Latest Maintenance receipt / Rent receipt

      4. Way leave form

      5. Indemnity form

      6. Electricity bill of neighbour

      7. Installation test report from licensed electrical contractor.

   2. Commercial

      1. Passport size photograph of the applicant.

      2. Shop & establishment license.

      3. Sale Agreement / affidavit OR Photo pass OR NOC from MCGM / Collector / Local Authority OR Latest Maintenance receipt / Rent receipt.

      4. Way leave form

      5. Indemnity form

      6. Electricity bill of neighbour

      7. Undertaking for not using the power for machinery (If load required is more than or equal to 8 KW).

      8. Installation test report from licensed electrical contractor.

   3. Building

      1. Passport size photograph of the applicant if application is in an individual name.

      2. Certified copy of the approved plan from appropriate authority.

      3. Certified copy of the commencement certificate / I.O.D from appropriate authority.

      4. In case of SRD / SRA scheme.

         1. Copy of agreement

         2. List of tenants to be rehabilitated

         3. List of meters removed / to be removed

      5. Way leave form

      6. Indemnity form

      7. Occupation certificate undertaking.

      8. Completion of formalities for Sub station if applicable.

      9. Building height certificate from Architect / NOC from PWD.

      10. Installation test report from licensed electrical contractor.

      Note: In case of Temporary supply required for building construction purpose all the above documents will be required other than those specified in 3.7, 3.8 & 3.9.

   4. Industrial

      1. For New Industrial Estate

         1. Passport size photograph of the applicant if application is in an individual name

         2. Certified copy of the approved plan from appropriate authority

         3. Certified copy of the commencement certificate / I.O.D from appropriate authority

         4. Building height certificate from Architect / NOC from PWD

         5. Way leave form

         6. Indemnity form

         7. Occupation certificate undertaking

         8. Completion of formalities for Sub station if applicable

         9. Installation test report from licensed electrical contractor

      2. For Existing Industrial Estate & Individual Premises

         1. Passport size photograph of the applicant.

         2. Sale agreement / Affidavit / Land documents.

         3. Electricity bill of existing consumer if applicable

         4. NOC from Director of industries / MCGM

         5. NOC from Pollution control board

         6. Way leave form

         7. Indemnity form.

         8. Completion of formalities for Sub station if applicable.

         9. Installation test report from licensed electrical contractor.

   Download Form

   • New Connection, Extension/Reduction of Load, Shifting of Meter 

     • English  (209 kb - pdf file)

     • Marathi   (636 kb- pdf file)